ESTHER FAQ

• What is ESTHER?
• What can I do on ESTHER? 
• What is my ESTHER User ID?
• How do I get a Login PIN?
• When I'm trying to reset my Login PIN, it tells me to re-enter my old PIN. What does this mean?
• What if my Login PIN doesn't work?
• What if I forgot my Login PIN, or I am POSITIVE that my Login PIN doesn't work?
• What if I was never able to set-up a security question?
• What if I can't remember the answer to my security question, or need my Login PIN reset for some other reason?
• Does ESTHER ever have downtimes? 

What is ESTHER?

ESTHER (Employee and Student Tools, Help, and Electronic Resources) is the web application for students, faculty, and staff. Students will use this application to register for classes and retrieve certain data such as grades and account information. For more infomation about how to use ESTHER, please see the ESTHER presentation for students .

What can I do on ESTHER?

Students*	Faculty and staff
Update your contact information Register, add, and drop courses View your course schedule Access your final grades View your unofficial transcript Find if there are holds on your account Obtain enrollment verifications Print your degree application View financial aid information View your employment information, such as your past pay stubs (if applicable) Review charges and payments Pay your account online View Course & Instructor Evaluation comments for previous semesters	Update your contact information View your course rosters Enter final grades View your pay information Download tax forms Access your employee account View benefits information View Course & Instructor Evaluation comments for Spring 2007
* For more information, refer to the ESTHER presentation for students .

What is my ESTHER User ID?

Your User ID is a 9-character ID that is the same as your student ID, but with an upper-case letter "S" and the number "Ø" placed in front of the ID number. For example, if your student ID is 1234567, your ESTHER User ID is S01234567. Your User ID should be stated on the same email that contained your initial Login PIN.

How do I get a Login PIN?

Please send an e-mail requesting a Login PIN to registrar@rice.edu.

When I'm trying to reset my Login PIN, it tells me to re-enter my old PIN. What does this mean?

Your “Old Login PIN” is really your current Login PIN; the one you just used to access the system; the one you are trying to change.

What do I do if my Login PIN doesn't work?

Try typing both your User ID and your PIN again to make sure there aren’t any typos. The User ID and PIN are both case-sensitive.

What if I forgot my Login PIN, or I am POSITIVE that my Login PIN doesn't work?

If you have successfully logged-in before, but you cannot login now, type your User ID then click on the “Forgot PIN?” button. The security question that you created previously will appear. Type the answer.

If you answer correctly, you will be directed to reset your PIN. If you answer incorrectly, you will not be permitted to login and you must send an e-mail registrar@rice.edu.

What if I was never able to set-up a security question?

E-mail registrar@rice.edu.

What if I can't remember the answer to my security question, or need my Login PIN reset for some other reason?

E-mail registrar@rice.edu.

Does ESTHER ever have downtimes?

Yes. To find the schedule of downtimes, check the Administrative Systems site.